An easy and reassuring experience

Our aim is to ensure that making an appointment is as easy as possible for you. When you speak to one of our understanding team members on the phone, they will book an appointment for you, and offer you a choice of times and days. We aim to offer you an appointment within a couple of weeks, and these are in primary care health clinics that deal with a wide range of problems (both emotional and physical). A first appointment lasts about an hour, and will either be with a Wellbeing Practitioner, or a Nurse Specialist. The aim of the first appointment is just to gain as clear a picture as possible of your main problem/s, and how these affect you. The Practitioner/Nurse will ask some questions, and take the time to listen to you, to ensure they understand. Everything you tell them is confidential.

The Practitioner/Nurse will then explain the treatments we can offer, how these may help your problem, and what they would consist of. For some problems there may be a choice of treatments offered. All our staff are warm and caring. Whenever it is appropriate, they will explain to you how common your symptoms are, and how normal it is for people to experience them. Many people leave their first appointment feeling relieved, and glad they came.

You will usually be given some written information on how to start doing things that can improve your symptoms (self-help). All our treatments are based on published research evidence, and the recommendations of the National Institute for Health and Care Excellence, so you can be reassured that we only offer the most effective NHS treatment available for your problem.

When you make an appointment you will be sent a questionnaire about common symptoms – we would be very grateful if you could complete this and bring it with you – it is very helpful for us in understanding your symptoms, and will save time at your appointment.

If you feel worried about making an appointment, or coming to speak to us, you needn’t be – we are trained to make it as easy and as pleasant as possible for you – we understand that you would rather not have to come – but you will be glad you did!

There are two easy ways to make an appointment

By Phone

You can call us on 01782 711651 and select the option to make a first appointment/speak to a duty therapist. One of our caring understanding team will take some details from you over the phone, and will then offer you a choice of appointment times and days – we aim to offer first appointments within a couple of weeks. They will book this for you, and send out a confirmation letter with some information, and a map showing the appointment location.

Through this website

Simply click on the link below to complete the self-referral form.

Please write a summary of your problem and how it is affecting you, as well as times/days you can attend an appointment

If we have enough information, and can accommodate your preferred times, we will send you confirmation of an appointment by email, text message, and in writing.

If we need to speak to you before we can offer an appointment, one of our team will call you on the number you provide, to discuss your needs, and book the appointment with you over the phone.

Please provide some convenient times/days when you could answer a call – just in case we need to contact you.

You don’t have to attend treatment appointments

If you make just one appointment to see one of our practitioners, they can provide you with a range of evidence-based self-help materials designed for your specific problem. Many people use these to make improvements for themselves – after all, you are the expert on your own wellbeing. Some of the self-help resources we provide are designed to help you deal with